Contact Center Services

IVR Services:
Segmentation Service

Develop IVR script with different segment queues
IVR automatically redirect customer call to its segment queue
Segments integrated through 3rd part applications, external databases or sheets uploaded to web interface

Self-Services

Develop IVR scripts to enable users to make functionalities through IVR without any human interactions
Integrate with backend systems to execute requested functionalities

Callback Service

System play message to customer with queue waiting time range

System offer callback message “Do you want to have a callback?”

System automatically callback customer on his turn

Option for agents to callback customer manually

Post Call Survey Service

Customize IVR script to offer post call survey once call finished

Post call survey is rating questions asking for the call center performance, the agent handling the call performance, etc…

Post call survey report

Outbound Campaigns

Allow user to view the available UCCX campaigns

Multiple Campaign Programs

Application could filter the sheet duplicates

Each agent views the campaigns that assigned to his/her department only

User can upload sheets automatically on FTP server or local drive and CIM app will get it automatically on the campaign time

SMS Module

Ability to manage SMS categories/ sub-categories.

Ability to manage SMS templates.

Configure SMS with Arabic and English languages.

Ar

Contact Center Services

Self-Services

Callback Service

Post Call Survey Service

Outbound Campaigns

SMS Module

02 2527 0930

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