outbound Campaign
This solution provides an outbound dialing functionality enabling the contact center to dial customer contacts and direct contacted customers to agents or IVRs.
The impact
- Boosts brand awareness
- Increase revenue
- Pave the way for global expansion
Outbound Campaign Features
Power Dialer
Ensures agent availability before the call connects.
Callback
- Import customers callback
- Dial scheduled callback
IVR Integration
- Route connected contacts to IVR
- Change IVR voice over
- Customize customer routing and offered options.
Screen Pop up
Ensure that agents receive the information they need to process each call.
Don’t call customers
You can easily upload data in bulk in excel, .csv, or other formats via API
Customization
Modify system behaviors to meet any need
Integration
Ability to integrate with all major CRM Systems.
Reports & Dashboards
Include the real-time and historical monitoring you need to track and boost performance.
Want to know more?
Power Dialer Approach
Ensures agent availability before the call connects.
Screen Pop up
Ensure that agents receive the information they need to process each call.
Don’t call customers
You can easily upload data in bulk in excel, .csv, or other formats via API
Callback
- Import customers callback
- Dial scheduled fallback
IVR Integration
- Route connected contacts to IVR
- Change IVR voice over
- Customize customer routing and offered options
Reports & Dashboards
Include the real-time and historical monitoring you need to track and boost performance.
Customization
Modify system behaviors to meet any need
Integration
Ability to integrate with all major CRM Systems.
