Customer Relationship Management (CRM)
A database in which businesses store information about their customers – including customers’ contact information, as well as records of customer interactions and transactions – to assist the sales and marketing staff with acquiring and retaining customers.
The impact
- Strengthens customer loyalty
- Improves customer service
- Helps build more effective customer-communication
- Creates faster decision-making processes
- Improves data reporting
- Increases revenue
CRM Features:
Contact Management
Recording customers’ details in a searchable database.
Click to dial
Call a customer in seconds just
by clicking a linked number.
Alerts/Notifications
Automatic notifications when cases/tickets are not being updated timely.
Full Case/Ticket Management
Manage customers’ cases individually and track, close and reopen existing cases.
Integration Capability
Ability to integrate with any 3rd party system
Service Level Agreements
Set initial follow-up on tickets/cases as well as the resolution time.
Reports and Dashboards
Provide a high-level view (with drill-down options) of how a business focuses on different metrics for collaborative data-driven decisions.
Want to know more?
Customer behavior as clear as it get with our CRM..
Contact Management
Recording customers’ details in a searchable database.
Full Case/Ticket Management
Manage customers’ cases individually and track, close and reopen existing cases.
System Administration
- Manage users’ accounts and Roles.
- Role-Based Views
- Manage tickets categories
Service Level Agreements
Set initial follow-up on tickets/cases as well as the resolution time.
Alerts/Notifications
Automatic notifications when cases/tickets are not being updated timely.
Integration Capability
Ability to integrate with any 3rd party system
Call Center Automation and Integration
Click to Dial
Call a customer in seconds just by clicking a linked number.
- Customer Profile Popup
When a call started system show a popup screen with the customer profile data and the last 3 tickets.
Reports and Dashboards
Real-time data
CRM analytics Reporting
