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Telecom solutions

Recording

Connect Recording is a multi-tenant call and recording solution for service providers looking to offer high-end IP call recording services to their customers at a competitive price, with flexible billing options and low TCO.

Connect Recording is based on our robust, carrier-grade call recording platform, delivering high availability and reliability. Connect offers multiple recording options to fit the diverse needs of service providers and their customers. Multi-level access control and partitioned multi-tenant resources ensure data security and customer privacy.

Benefits of Connect call recording for telecom Service Providers

Benefits

  • Connect provides Multi-tenant and Quality assurance solutions for telecom service providers
  • Provide intuitive and easy to use web interface for searching call recordings by multiple parameters
  • User can playback the recording right inside the browser
  • Connect recording support on demand and and scheduled reporting PCI Compliance
  • Connect recording provide life monitoring feature for supervisors and coaching activities

Telecom solutions

CRM

Connect CRM Solution will help the Telecom providers to Arm their sales and marketing teams with Connect CRM suite , the best CRM software. 

  • Unify contacts’ data
  • Track sales and marketing communication
  • Automate data entry
  • Identify the best leads
  • Run targeted campaigns
  • Can be integrated with any Middleware or Backend systems ( ERP, unified communications..etc)
  • All of these and more from a single, comprehensive platform.

Billing

CONNECT billing system is the process of gathering and grouping the use-age of telecommunication services or products for specific accounts or customers for the purpose of recording their transactions in order to produce and send invoices, record and store payments made to those customer accounts.

Benefits of Connect billing for telecom Service Providers

Benefits

  • Reducing faults associated with billing
  • Availability of detailed bill
  • Validation of Data Records
  • Customization as Per Specific Business 
  • Generate Invoice Within Minutes
  • Easily Manage Your Business Operations

Chatbot

Telecom companies are using chatbots to deliver customer experiences and solve their customers’ problems without the need for them to talk to a human agent. They also ensure that customers don’t have to endure long waits and endless options.

Benefits of Connect Chatbot for telecom Service Providers

Benefits

  • Handle customer requests that are repetitive in nature such as inquiries about recharge plans and pricing,
  • Reduce waiting times.
  • Redirect customer requests to appropriate departments.
  • Avaliblity 24/7.
  • Remind customers to recharge before their current plans expire.
  • Collect customer feedback
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info@cds-sw.com

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Cornish El Maadi Cairo, Egypt

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