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Health Care solutions

CCR

CDS provides secure, reliable, features-rich call recording and quality management solutions for healthcare providers and insurers.

We understand that today’s health-care organizations must deliver exceptional-quality service to patients and members, while meeting increasingly stringent regulatory requirements and quality standards.

CDS software solutions are designed to address the specific needs of the health-care industry, including HIPAA and MIPAA compliance, and protection of patient health information.

CCR securely records and archives all patients/Consumer  interactions, to ensure compliance and risk mitigation, and improve patient care and business processes in your organization. Call-recording files can be easily searched, retrieved, and shared securely with attorneys and other authorized parties.

Benefits of CCR for your health-care organization

Benefits

  • Improve patient/member care. Call recording allows healthcare providers constantly monitor service quality and take actions for quality improvement.
  • Prevent lawsuits. Connect helps limit liability by documenting interactions with patients and insurers. Connect call recording software simplifies incident investigations, eliminating disputes over who said what.
  • Train staff. The Connect call recording system is a powerful training tool, allowing managers to coach employees, using real-life examples and providing immediate feedback.
  • Increase security. Connect can help prevent unauthorized disclosures of confidential information. In case of a verbal security breach, the Connect call recording system can help identify the source of the breach.
  • Meet HIPAA requirements. Connect helps health-care organizations meet their regulatory requirements by protecting the security of patient information
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info@cds-sw.com

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Cornish El Maadi Cairo, Egypt

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