Businesses in wide-ranging industries can benefit from call recording to monitor service quality, improve employee performance, reduce fraud, and resolve disputes.
Some businesses are bound by industry and legal requirements to record calls.
Although the regulations for recording and storing interactions within the financial industry vary, call recording has rapidly become a common business tool within the industry.
Banks, mutual funds, credit unions, brokerages and other financial service institutions utilize call recording systems to ensure compliance with a wide range of industry and corporate requirements.
CCR (Connect Call Recording and Monitoring) solution helps financial institutions provide superior customer service and improve customer loyalty, optimize workforce processes and manage risks.
Connect Billing Solution (CBS) is a flexible, easy-to-use and full-featured analytics and reporting package for Unified Communications systems of any Vendor.
It collects call detail records (CDRs) from the unified communication server and produces customized reports/insights using standard Web browser;
or Mobile App, enabling IT, telecom personnel and business decision makers to determine the most cost-effective routing services, optimize costs, analyze, and, plan for forecasted increases in call volume.
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