About Our Customer
Our customer is a leading financial institution committed to providing exceptional customer service while maintaining financial stability. However, traditional debt collection methods proved inefficient, limiting their ability to reach a significant portion customer.
Their Challenge
This results in lost revenue and increased collection timelines.
How our Campaign Manager Helped?
Effortless Contact Management
Create, upload and schedule campaign contacts seamlessly.
CRM/Business App Integration
Exposed APIs to Provide automated accurate contact list, which eliminating manual data entry and ensuring accuracy.
Non-Speech Detection
Solution detects non-Speech traffic like busy, fax and out of coverage tones, which increases Agents’ productivity in order to route only speech calls.
Reporting
Comprehensive reports provide insights into call success rates, failures, and other vital campaign metrics.
Benefits to business
Increased Reach: Contact a significantly larger number of customers, leading to higher collection rates.
Improved Efficiency: Automate repetitive tasks and free up agents for more complex collections.
Reduced Costs: Streamlined operations and increased collection success lower overall debt collection costs.
Enhanced Customer Experience: Personalized communication through IVR options and agent interactions improves customer engagement.
