Botgenie
Our chatbot “Botgenie” is the new digital assistant for your business powered by conversational Artificial Intelligence(AI) that automates and optimizes your customer engagement processes.
Botgnie interferes to serve inquiries before it reaches an agent while creating an extraordinary customer experience and wisely gets an agent involved if the inquiry requires so.
Chatbots not understanding some customer messages? Botgenie is language agnostic and confidently handles Slang and typos Genie in a Bot..
The impact
- Enable customers with self-service functionality to offload the contact center personnel and let them focus on more complex inquiries.
- always available, no matter how many inquiries it receives or the time of the day. You can really improve the experience of your customers with speed.
- The bot seamlessly switches to a live agent in case of emergencies to address complex queries
Features that really matter:
Standalone Chatbot
The chatbot can operate completely independently.
Cloud / on-prem
SaaS based hosting or on-premises
Chatbot Testing Tool
Make sure chatbots work as intended
Test Story while building it within the Chatbot web app.
Interaction Channels
Connects easily With messaging
platforms(Website, Messenger, WhatsApp)
Ease of Implementation
No-code chatbot builder: Drag and drop conversation blocks to easily build Stories.
Rich Messaging
Image, Buttons, Card & Carousel, and Quick replies
API Integration
Third-party integrations that Call any of customers custom APIs
Human in the Loop (HITL)
Delegate a conversation to an agent when needed
Reporting & Monitoring
Measure performance using real-time analytics See the number of chats and busy periods to find out which of the customers’ Stories is the most popular.
Customizable Widget
Customize the chatbot bubble to reflect customer brand identity
Multilingual
The chatbot is language agnostic. Slang and typos are included too.
Prebuilt templates
Set up chatbots using customizable templates
Want to know more?
Interaction Channels
Connects easily With messaging
platforms(Website, Messenger, WhatsApp)
Customizable Widget
Customize the chatbot bubble to reflect customer brand identity
My Ease of Implementation
No-code chatbot builder: Drag and drop conversation blocks to easily build Stories.
Multilingual
The chatbot is language agnostic. Slang and typos are included too.
Rich Messaging
- Image, Buttons, Card & Carousel, and Quick replies
Prebuilt templates
Set up chatbots using customizable templates
Standalone Chatbot The chatbot can operate completely independently. Human in the Loop (HITL)
Delegate a conversation to an agent when needed
Chatbot Testing Tool
Make sure chatbots work as intended
Test Story while building it within the Chatbot web app
Integration Capability
Third-party integrations that Call any of customers custom APIs
Call Center Integration
Reports and Dashboards
Measure performance using real-time analytics See the number of chats and busy periods to find out which of the customers’ Stories is the most popular.